Goals

• Centralize guest and resident communication into one platform
• Reduce response times for booking and property inquiries
• Filter out spam so staff can focus on genuine leads and guests
• Convert more inquiries into bookings and sales

Solutions

• Switched from fragmented phone and web inquiries to WhatsApp API for instant contact data
• Integrated WhatsApp API with AELYST CRM via webhooks and HTTP requests
• Implemented AI workflows to qualify leads and reduce spam
• Used AI agent to reply instantly and reengage leads across time zones

Java Paragon, a premier hotel and residential property in Surabaya, combines hospitality with luxury living. The property caters to both short-term hotel guests and long-term residents, offering a blend of lifestyle, comfort and convenience. Seamless communication is essential to managing both bookings and property inquiries efficiently.

The Problem

For years, the hotel relied on phone calls, emails, and manual WhatsApp chats to handle guest bookings and property sales inquiries. While effective at times, these fragmented channels created several challenges:

• No centralized inbox for staff, making it difficult to track or delegate leads
• High volume of spam messages from unqualified inquiries
• Manual data entry into the CRM slowed down response times
• Missed opportunities when guests or buyers didn’t get an instant reply

As a result, genuine leads often dropped off, and consultants had limited visibility into the full guest or buyer journey.

The AELYST Solution

Capture contact data instantly with WhatsApp API

By integrating WhatsApp API into AELYST, Java Paragon ensured that every inquiry automatically captured phone numbers and synced them into the CRM. Guests and buyers contacting through WhatsApp widget on the website were no longer lost opportunities — all contact data was instantly saved for follow-up.

Seamless CRM integration

AELYST’s webhook and HTTP request workflows ensured that all WhatsApp leads were pushed into Java Paragon’s CRM. Staff could now see the full history of each guest or buyer, from first inquiry to final booking or purchase.

Filter spam with AI qualification

Java Paragon implemented an AI Agent to collect initial guest or buyer details and filter out spam or irrelevant inquiries. This meant consultants and hotel staff spent their time only on high-quality prospects.

Faster response times with AI Agent

AELYST AI provided instant replies to incoming messages, even outside office hours. With global travelers and property buyers reaching out at different times, this ensured engagement from the first touchpoint, greatly increasing the chance of conversion.

Results

• Captured 65% more lead contact data compared to phone/email channels
• Reduced spam by 95%, freeing up staff to focus on genuine leads and guests
• Cut first response times by 50%, ensuring faster engagement and higher conversions
• Unified hotel and property communications under WhatsApp + CRM, enabling a streamlined guest and sales experience

“With AELYST, our team finally has one platform to manage both hotel guests and property buyers. AI helps us filter noise, and WhatsApp ensures we never lose touch with a lead.” — Management Team, Java Paragon Hotel & Residences

Want results like Java Paragon?

👉 Want to boost hotel bookings and property sales with AI + WhatsApp? Contact AELYST today for a free consultation.