Goals

• Centralize patient communication into one platform
• Reduce response times to medical inquiries
• Personalize the patient care journey

Solutions

• Connect WhatsApp, Instagram, and Web Chat into a single inbox
• Automate FAQs and appointment scheduling with AELYST AI
• Track drop-offs to improve conversion from inquiry to consultation

Muslimedika is a healthcare clinic network in Indonesia providing specialized medical services for Muslim families, from general practice to specialized treatments. With growing demand and patients reaching out through multiple channels, fast and accurate communication is crucial for maintaining trust and delivering quality care.

The problem: Fragmented communication slowed down response times

Patients contacted Muslimedika through WhatsApp, Instagram, website forms, and phone. While staff tried to keep up, juggling these channels separately led to delays and missed follow-ups. Common issues included:

• Patients asking the same questions repeatedly (location, doctor schedules, service pricing)
• Difficulty in tracking which inquiries converted into bookings
• Lack of visibility into the patient journey (from first inquiry to consultation)

Muslimedika needed a single platform that could unify all channels, speed up responses, and provide better context for patient engagement.

The AELYST Solution

Bring all chats into one platform

By adopting AELYST, Muslimedika unified WhatsApp, Instagram, and its website chat into a single interface. Patients can now message through their preferred channel, but staff manage everything from one place, ensuring no inquiries are lost.

Automate FAQs & appointment scheduling

Instead of spending hours answering repeated questions, Muslimedika uses AELYST AI to automatically respond with clinic hours, doctor schedules, directions (with Google Maps links), and treatment information. Patients can also book directly through WhatsApp, which speeds up the journey from first contact to confirmed consultation.

Track drop-offs and improve conversions

With AELYST’s lifecycle tracking, Muslimedika can now see where patients drop off in the booking process. For example, if a patient inquires about a doctor but doesn’t confirm a time, the system sends an automated follow-up. This has helped boost conversion rates from inquiries into actual appointments.

Results

Within the first month of using AELYST, Muslimedika saw measurable improvements:

• Response time reduced by 40% thanks to unified inboxes and automation
• 30% increase in confirmed bookings as fewer patient inquiries went unanswered
• Higher patient satisfaction, with patients appreciating faster, clearer, and more personal responses

“Before AELYST, it was hard to keep up with all the different channels. Now everything is in one place, and our patients get answers right away. It saves time for our staff and makes the patient experience so much smoother.”
— Dr. [Insert Name], Director at Muslimedika

Want results like Muslimedika?

👉 Contact AELYST for a free consultation today.